Yes, GMT Games provides great customer service. On top of that efficient back office, the good folks at GMT take quality control to heart.
When The Great Battles of Alexander Deluxe was printed, the die cut counters were not robust. To compensate for the manufacturing lapse, GMT reprinted the counters and provided replacement counters for FREE. Absolutely FREE including the shipping.
New countersheets |
Kudos to GMT Games!
oh come on Jon, :o) you called our WA State Governor asking to use stand over tactics at GMT in order to receive your free The Great Battles of Alexander Deluxe counters! ... I mean really now.. :o))
ReplyDelete(just kidding)
anyway....
are you going to punch out the counters or print them out for your games and save the original counter sheets?
cheers,
Phil, you are hilarious!
DeleteOf course, the counters will be punched when I am ready for a game. Well, unless I plan to stick to play via VASSAL or Cyberboard.
From Dean whose posted comment I accidentally deleted...
ReplyDeleteDean says, "Wow, that is great service. Nice looking replacement counters.."
The counters are very nice. GMT makes some of the best looking counters in the industry.
DeleteGMT set the standard in customer service all right! I have the first edition of this game and will be interested to hear what you think of it.
ReplyDeleteHappy gaming!
Cheers,
Aaron
GMT sets the standard in production , content, and customer service!
DeleteYes, they are great. I bought my copy from Amazon, and they have promised to replace mine as well.
ReplyDeleteI am confident it will arrive. Did you have to contact them or were you already on the replacement list?
DeleteI contacted them. They have always made things right in the past.
DeleteThat is indeed top notch service from a fine company!
ReplyDeleteIndeed!
Delete